Don’t Get Burned: How to Spot and Avoid Summer Heat Utility Scams

As temperatures rise, so do the number of utility scams targeting households and businesses. Scammers know that during the summer heat, people are more vulnerable — nobody wants their power cut off when it’s 95°F outside. That urgency becomes the perfect bait.


Here’s how the scam works and what you can do to stay cool and scam-free this summer:

The scam typically begins with a phone call, text, email, or even an in-person visit. The scammer claims to be from your local electric, water, or gas company and warns that your service is about to be disconnected immediately due to unpaid bills. They often use spoofed phone numbers or fake logos to make their messages look official.


They'll demand immediate payment — usually via:

  • Prepaid debit card
  • Wire transfer
  • Mobile payment apps (like Zelle or Venmo)
  • Gift cards

The urgency is the hook: “Pay now, or the power goes out.” Some even threaten legal action or impersonate government officials.


How to Protect Yourself Against This Scam


1. Slow Down – Don’t Panic

Scammers thrive on fear. Take a breath before responding to any demands for payment. Legitimate utility companies don’t operate with threats or immediate disconnection.

2. Hang Up and Verify

If someone claims to be from your utility company, hang up and call the customer service number on your actual bill or the company’s official website. Never use the callback number the caller gives you.

3. Don’t Give Out Personal Info

Utility companies will never ask for your Social Security number, banking info, or full account number over the phone out of the blue.

4. Know Your Bill

Set up an online account with your utility provider to monitor bills and payments in real time. Being familiar with your payment history helps you spot red flags fast.


If you believe you've been targeted or scammed

  • Contact your utility company to report the scam
  • Contact us immediately at 512-398-3416 so we can help protect your accounts.
  • If you used a credit card or debit card, contact the number on the back of the card immediately.
  • Report the scam to your local police and the Federal Trade Commission (FTC) at https://reportfraud.ftc.gov.
  • Keep all contracts, receipts, and communications as documentation.

A Final Reminder

Utility companies typically send multiple written notices before disconnecting service — they don’t call demanding immediate payment. Scammers count on panic to cloud judgment, especially during the sweltering heat.


Stay cool, stay informed, and don’t let scammers turn up the heat on your finances this summer.