Technology is moving fast — and unfortunately, so are scammers.
AI — artificial intelligence — isn’t just something from sci-fi movies anymore. It’s here, and criminals are using it to make scams look and sound incredibly real. They can mimic voices, faces, and even documents in seconds. That means a phone call, email, or video that seems familiar may not be what it looks like.

We want to make sure you and your loved ones know what to watch for, so you don’t fall for their tricks.


Here is a possible real-life scenario of this scam:

Just last month, one of our customers — let’s call her Jane — received a call that sounded exactly like her grandson’s voice. He said he was in trouble and needed money right away.

Thankfully, Jane paused before sending anything. She called her daughter to double-check and quickly realized it was a scam.
If Jane hadn’t stopped to verify, she could have lost thousands of dollars.


Common AI Scams

  • Phone calls that sound real: A familiar voice doesn’t guarantee it’s the real person.
  • Emails and texts that look official: AI creates messages that look just like they came from your bank.
  • Fake video calls or photos: Scammers can make convincing images and videos to pressure you.

How You Can Protect Yourself Against This Scam

  • Pause before you act. If a call or message feels urgent or pushy, slow down and double-check.
  • Verify using trusted sources. Call us using the number on our website or on the back of your card.
  • Never share codes or passwords. We will never ask for those in a call, text, or email.
  • Set a family “safe word.” This makes it harder for scammers to trick you with cloned voices.

If you believe you've been targeted or scammed:

  • Contact us immediately at 512-398-3416 so we can help protect your accounts.
  • If you used a credit card or debit card, contact the number on the back of the card immediately.
  • Report the scam to your local police and the Federal Trade Commission (FTC) at https://reportfraud.ftc.gov.
  • Keep all contracts, receipts, and communications as documentation.

A Final Reminder

Scammers want you to feel rushed. The best defense is slowing down, taking a breath, and confirming before you act.

We’re always here to help keep your money and information safe. If you ever have a question about a call, message, or email, please reach out to us right away.